Ecsow Skype & VoIP predictive dialer

Effective Communication System
 
 

Overview

Ecsow Predictive Dialer is a full-featured outbound dialing system integrated with Skype & SIP. Ecsow Predictive Dialer increase your agents talk time and contact rates. When dialing manually over 70% of your agent's time is wasted. Ecsow Predictive Dialer software dramatically increases agent productivity and eliminates unproductive calls(busy, no-answer, disconnected lines and answering machines, optionally leaving a voice message on answering machines).
Ecsow Dialer is as scalable and flexible as it is affordable. It do NOT need expensive telecom hardware or telephone lines - calls are made through Skype & SIP Trunk directly by your agent's computer. The only hardware requirement is computer, plus a USB headset that allows your agent to talk to a live person through a computer.

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Features

  • Easy to use - setup and configure an Ecsow Dialer system within 10 minutes
  • An allowance of minutes to use every month with Skype unlimited subscription & SkypeConnect monthly plan. Or uses Skype credit for dialing out - starting at $0.02/m! You can also user other VoIP phone providers.
  • No need for additional telephony hardware
  • Automatic detection of a live person answering the call or answering machine using voice activity detection
  • Automatically leave voice messages on answering machine lines
  • Automatically play voice messages on live person answered lines
  • Automatically skips busy lines, no answer lines and disconnected lines
  • Supports 'Do Not Call' (DNC) list functionality
  • Automatic caller details Pop-up
  • Automatic retry for busy, no answer lines
  • Customize call disposition / greeting files list
  • Call Transfers(Press-1 to transfer)
  • Can be used as a telephone voice broadcast software
  • Agent can work anywhere as long as there is a PC with internet available
  • Seamless and silent call recording
  • Web-based reporting

Advantages

  • Monthly fee, low cost
  • Easy setup in less than 10 minutes
  • Works on any windows PC
  • Feature rich
  • You can try it before you buy it