Overview
Ecsow Auto Dialer is a full-featured outbound dialing system integrated with Skype & SIP. Ecsow Auto Dialer increase your agents talk time and contact rates. When dialing manually over 70% of your agent's time is wasted. Ecsow Auto Dialer software dramatically increases agent productivity and eliminates unproductive calls(busy, no-answer, disconnected lines and answering machines, optionally leaving a voice message on answering machines).
Ecsow Dialer is as scalable and flexible as it is affordable. It do NOT need expensive telecom hardware or telephone lines - calls are made through Skype / IP PBX / SIP Trunk directly by your agent's computer. The only hardware requirement is computer, plus a USB headset that allows your agent to talk to a live person through a computer.
Features
- Easy to use - setup and configure an Ecsow Dialer system within 10 minutes
- An allowance of minutes to use every month with Skype unlimited subscription. Or uses Skype credit for dialing out - starting at $0.02/m! You can also choose other VoIP phone providers / IP PBX / SIP Trunking.
- No need for additional telephony hardware
- Automatic detection of a live person answering the call or voicemail / answering machine using voice activity detection
- Automatically leave voice messages on voicemail / answering machine lines
- Automatically play voice messages on live person answered lines
- Automatically skips busy lines, no answer lines and disconnected lines
- Supports 'Do Not Call' (DNC) list functionality
- Automatic caller details Pop-up
- Automatic retry for busy, no answer lines
- Customize call disposition / greeting files list
- Voice drop - Move to the next call while your message is being dropped just one click
- Set up Call Script that your agent can follow as they make calls
- Call Transfers (Press-1 to transfer)
- (ACD)Automatic Call Distribute to available operators
- Can be used as a telephone voice broadcast software
- Call back scheduling & reminder
- Import campaign from MySQL of CRM
- Agent can work anywhere as long as there is a PC with internet available
- Seamless and silent call recording
- Excel & Web-based reporting
Advantages
- Monthly fee, low cost
- Pay as you go, no subscription required. No long term contract
- Easy setup in less than 10 minutes
- Works on any windows PC
- Feature rich
- You can try it before you buy it